Support
How can we help?
Find answers to common questions, or get in touch and a real person will reply.
Account & sign-in
Creating an account, resetting your password and managing your profile.
Payments & refunds
Checkout, receipts, sale prices and how refund requests work.
Watching videos
Supported browsers, playback, captions, transcripts and downloads.
Certificates
Earning a certificate of completion and sharing or verifying it.
Frequently asked questions
Can't find what you need? See our Refund Policy or contact us.
How long do I keep access to a video I buy?
Most videos are a one time purchase with lifetime access. Some are offered as a low monthly subscription instead; the access length is shown on every video page before you pay.
Do I have to buy a whole course or bundle?
No. Every video is sold on its own, so you pay only for the exact skill you need. Every domain also has at least one free video so you can try the format first.
What happens when a video is updated?
You get the new version automatically at no extra cost, and we email you when an updated version is available. Your progress is kept wherever possible.
Can I get a refund?
Yes. Refund requests are handled under our published Refund Policy. Once a refund is issued, access to that video ends automatically.
Which devices can I watch on?
Any modern browser on desktop, tablet or phone (Chrome, Edge, Safari and Firefox). Playback resumes where you left off, on up to two devices at a time.
Are captions and transcripts included?
Yes. Every video has captions and a searchable transcript, plus chapters for each part of the scenario so you can jump straight to the section you need.
Still need help?
Email info@wesglobal.com or call 843-496-7759.