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Legal

Refund Policy

How refunds work for videos bought on WesGlobal Learning.

Last updated October 21, 2026

This policy is being finalised. Questions? Email info@wesglobal.com.

1.Our approach

We want you to be happy with every video you buy. If a video isn't what you expected, contact us and we'll help.

2.Requesting a refund

Email info@wesglobal.com from the address on your account with the video title and your reason. Requests are reviewed within two business days.

3.What happens after a refund

Once a refund is issued, access to that video, its downloads and any certificate for it ends automatically.

4.Subscriptions

Where a video is offered as a monthly subscription, you can cancel at any time; access continues until the end of the period you've paid for.

5.Free videos

Free videos have no charge, so no refund applies.